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OUR CLIENTS

“Oyster Yachts have had a relationship with Phoenix for many years. More recently, we have been increasingly turning to Phoenix to supply high quality solutions for our Hydraulic Cylinder requirements and systems for Bathing Platform Doors. The relationship has now further developed, so that we have a custom Passerelle being manufactured by Phoenix for our new 118 flagship.”

ANDREW MARTIN

COMMERCIAL AND PRODUCT DEVELOPMENT MANAGER

“Sunseeker and Phoenix have worked closely over the last few years, developing outstanding hydraulic and mechanical solutions, culminating in Phoenix being awarded Supplier of the Year for Technical Innovation. This relationship has developed further with Phoenix being appointed the Supplier of Auxiliary Hydraulic Systems across our range from 48 to 155 foot.”

ANDREW MACDONALD

DIRECTOR OF PROCUREMENT

“We have a very close personal relationship with the Phoenix team, and that’s very important. Our technical team knows we can call each other on our mobiles, even considering the different time zones we’re often in; we know they can be reached after hours. The service level is high and that’s one of the many reasons why we stay with them. Great company, great people, and I think our relationship will only grow and we could do a lot more together.”

ROBERTUS PLOMPEN

CEO

Case Study: Twinscape

Twinscape manufactures luxury moving products for the home or spa. Moving swimming pool floors are the company’s flagship systems, which they design, engineer, install and maintain all over the world — including within the homes of the rich and famous!

 

The company offers custom made solutions for a range of requirements, including submersible pool walls, movable spa covers, retractable fences, movable benches and disappearing walls.

A scissor lift operated swimming pool floor by Twinscape requires a large hydraulic cylinder to sit at the bottom of the pool, connected to cables. When the cylinder pulls back, the floating platform is pulled down. With the push of a button, a specialist sensor will detect and stop the platform to provide the desired pool depth.

 

The cylinder, integral to the entire system, is custom designed and developed. It requires precision engineering to prevent issues and resulting downtime for Twinscape’s customers.

 

Typical lead time for the cylinder is 75% of the total project turnaround time: any issue with the lead time and cylinder will delay order completion and delivery. If quality is compromised by insufficient engineering, the cylinder can leak internally, into the swimming pool, or on the front seal.

 

Prior to Phoenix, Twinscape consistently faced issues with lead time, quality, and communication from suppliers.

Twinscape considered multiple suppliers, sharing its original drawings and discussing technical details.

“Of course, when you’re assessing suppliers you check their credibility and their capabilities, but I also had a gut feeling when I walked into their facilities. When you walk around and see how they’re organised, as well as their factory floor and how clean it is. Their procedures also gave us total confidence.”

 

Phoenix looked at the required application and amended the existing designs, integrating the finest of components, to improve efficiency and reliability — consistently delivering a high-quality product to Twinscape.

 

“Phoenix is a little higher in price than others, but we know we will get quality. We have looked to another supplier since our relationship with Phoenix began – and that was a big mistake, we had to replace those cylinders with Phoenix’s.”

“We have a very close personal relationship with the Phoenix team, and that’s very important. Our technical team knows we can call each other on our mobiles, even considering the different time zones we’re often in; we know they can be reached after hours.

 

“The service level is high and that’s one of the many reasons why we stay with them. Great company, great people, and I think our relationship will only grow and we could do a lot more together.”

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“Great company, great people, and I think our relationship will only grow and we could do a lot more together.”